Before Payment:

• Orders can be cancelled freely before payment
• No penalties or restrictions
• Items return to market immediately

After Payment (Before Trade):

• Cancellation allowed within 5 minutes of payment
• Full refund to original payment method
• Processing time: 5-10 business days
• After 5 minutes: Subject to seller approval

After Steam Trade Sent:

• ❌ Cannot cancel once trade offer is sent
• ❌ No refunds after accepting trade
• ✅ Exception: Item not as described
• ✅ Exception: Wrong item delivered

Listing Cancellations:

• Can cancel listings anytime before sale
• No fees for cancelling unsold listings
• Bulk cancellation tools available
• Automatic cancellation if item leaves inventory

After Sale (Before Trade):

• ⚠️ Cancellation strongly discouraged
• Must provide valid reason
• Buyer receives full refund
• Seller receives warning
• Multiple violations lead to restrictions

Valid Cancellation Reasons:

• Item no longer in inventory
• Steam trade ban received
• Technical issues preventing trade
• Suspected fraudulent buyer

Orders are automatically cancelled when:

• Payment fails or is declined
• Seller doesn't send trade within 24 hours
• Buyer doesn't accept trade within 24 hours
• Item removed from seller's inventory
• Steam API unavailable for extended period
• Fraud detection triggers
• Account suspension or ban

Automatic Cancellation Results:

• Full refund to buyer
• No fees charged to either party
• Email notification sent
• Item relisted if applicable

Critical Windows:

• 0-5 minutes: Free cancellation for buyers
• 5-30 minutes: Requires seller approval
• 30+ minutes: Generally not allowed
• After trade sent: No cancellations

Response Times:

• Seller must respond to trade: 24 hours
• Buyer must accept trade: 24 hours
• Support response: 24-48 hours
• Refund processing: 5-10 business days

Refund Methods:

• Original payment method (default)
• SkinsDeals Wallet (instant)
• Store credit (with 5% bonus)

Processing Times:

• Wallet refunds: Instant
• Credit/Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrency: Not refundable
• Bank transfers: 5-7 business days

Refund Fees:

• Standard refunds: No fee
• Express processing: $5
• International refunds: May incur bank fees

The following cannot be cancelled:

• Completed Steam trades
• Delivered digital items
• Cryptocurrency payments
• Wallet withdrawals in process
• Subscription renewals after processing
• Premium verification fees

Dispute Process:

• Contact support within 48 hours
• Provide transaction ID and evidence
• Support investigation (24-72 hours)
• Resolution or escalation to management
• Final decision communicated

Valid Dispute Reasons:

• Item not as described
• Wrong item received
• Item not delivered
• Unauthorized transaction
• Technical platform error
• Double charging

Excessive Cancellations:

• 3+ buyer cancellations/month: Warning
• 5+ buyer cancellations/month: Temporary restriction
• 2+ seller cancellations/month: Warning
• 3+ seller cancellations/month: Listing suspension

Consequences:

• Account warnings
• Temporary trade restrictions
• Listing limitations
• Required deposits for orders
• Permanent ban for abuse

Cancellations due to circumstances beyond control:

• Steam service outages
• Payment processor failures
• Natural disasters
• Government restrictions
• Cyber attacks

In such cases, full refunds are provided with no penalties to either party.

Premium Services:

• Cancel anytime before renewal
• Access continues until period ends
• No partial refunds for unused time
• Reactivation available anytime

Exceptions may apply for:

• Account compromise/hacking
• Medical emergencies
• Legal requirements
• Platform errors
• Fraudulent listings

Contact support with documentation for special consideration.

We protect buyers through:

• Escrow payment system
• Item verification before trade
• Seller rating system
• 24/7 support assistance
• Money-back guarantee for non-delivery